As a Sub-Branch, Altona RSL has a duty to take all reasonable steps to prevent and minimise harm from gaming machine operation in the approved Sub-Branch premises, including monitoring the welfare of gaming machine players, discouraging intensive and prolonged gaming machine play and intervening when a person exhibits behaviour consistent with gambling harm.
We will provide the highest level of customer service and responsible gambling service to all of our patrons and we will display the following responsible gambling message at the cashier’s desk/station and/or the gaming room entrance so that it is clearly visible wherever the Sub-Branch provides electronic gaming machines (EGMs):
“This Sub-Branch is committed to the wellbeing of its patrons, employees and the wider community in which it operates. It strives to deliver all its services in a responsible and sustainable manner providing the means for our patrons to have informed choices and to exercise a rational and sensible informed choice based on their personal and individual circumstances. As part of this commitment, the Sub-Branch has adopted a comprehensive Responsible Gambling Code of Conduct and a Self-Exclusion Program and will provide the necessary resources, both financial and human, to support the proper operation and fulfilment of the Code at these premises. Our Code describes how we do this and continue to provide gambling services in a socially rewarding, enjoyable and responsive manner.”